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Operations Strategic Plans

 

OPERATIONS DIVISION
STRATEGIC PLAN



MISSION STATEMENT

The Operations Division provides superior interior and exterior environmental experiences to
students, faculty, staff, and visitors, which are healthy, safe, pleasing, and conducive to achieving
the highest standards of excellence in teaching, research, and public service activities.

VISION STATEMENT

The Operations Division will be recognized locally, nationally and internationally as an efficient
and effective division that delivers world-class customer service; continuously enhances the
campus physical and learning environment; embraces the diversity of our work force, and sets an
example of excellence our graduates will carry with them forever.

The Operations Division will


The Operations Division is committed to the values of

GOALS, CRITICAL SUCCESS FACTORS, and
OBJECTIVES (including Strategies and Assessments)

Goal 1. Facility Improvement: Support the Capital Construction Plan
development to accommodate campus facility needs as consistent
with the Campus Master Plan.

Critical Success Factors (measures of the degree of success over the next 5 years):

Objectives:
Objective 1.1: Conduct at least 20 facility audits annually

Strategies:


Assessments:


Objective 1.2: Fund at least $400,000 CIP projects from unallocated annual operating
budget funds.

Strategies:

Assessment


Objective 1.3: Participate in planning meetings to ensure facilities are constructed with life-cycle costs in mind.

Strategies:

Assessments:

Objective 1.4: Make at least two presentations on facility conditions and funding
requirements to the administration during the fiscal year.

Strategies:

Assessment:


Objective 1.5: Develop an on-call contract that will improve response time for customer
requests.

Strategies:

Assessments:


Objective 1.6: Develop an energy conservation program that will reduce utility
consumption by 5%.

Strategies:
Assessments:


Goal 2. Infrastructure. Maintain and upgrade campus infrastructure to meet university mission requirements.

Critical Success Factors (measures of the degree of success over the next 5 years):


Objectives:
Objective 2.1: Incorporate inspections of infrastructure structures, facilities, utility systems and grounds in the Facility Audit Program.

Strategies:

Assessments:


Objective 2.2: Develop Infrastructure Master Plan in support of the Campus Master Plan.

Strategies:

Assessments:


Objective 2.3: Conduct at least two briefings for administrators on infrastructure fund requirements through the Facility Allocation Council.

Strategies:


Assessment:


Goal 3. Beautification: Initiate an active and progressive campus beautification plan consistent with the Campus Master Plan
Critical Success Factors (measures of the degree of success over the next 5 years):



Objectives:

Objective 3.1: Develop maintenance standards, frequencies, tasks, and estimates for the
interior of the campus using Park Maintenance Standards, Mode I

Strategies:



Assessments:


Objective 3.2: Submit funding requests for at least 1 major landscaping project ($200,000
or more) per year.

Strategy:


Assessment:


Objective 3.3: Develop five-year plan for campus wells and irrigation improvement
programs.

Strategies:


Assessment:


Goal 4. Safety and Environment: Implement and enforce legislated
and mandated requirements regarding safety and environment.

Critical Success Factors (measures of the degree of success over the next 5 years):


Objective 4.1: Conduct environmental audits on 75% of campus buildings.

Strategies:
Assessments:

Objective 4.2: Conduct training sessions on safety issues for campus employees and
faculty.


Strategies:

Assessments:


Objective 4.3 Conduct emergency management training for key administrators.

Strategies:

Assessments:


Goal 5. Leadership: Create an organizational climate and leadership
practice in which strategic thinking is encouraged, supported and
rewarded at all levels.

Critical Success Factors (measures of the degree of success over the next 5 years):


Objective 5.1: Each Operations department will create respective strategic plans and
ensure all employees are aware of the mission, vision, goals and objectives
of the department and how they support the university's mission and vision.

Strategies:

Assessment:
Objective 5.2: Make supervisors aware of Continuous Quality Improvement (CQI) terms,
methods and philosophy.

Strategies:

Assessments:

Objective 5.3: Establish programs to encourage professional certification and rewards
accordingly.

Strategies:

Assessment:

Objective 5.4: Maintain high diversity rates among the division work force that equals
demographics of West Texas and increase diversity rates in management
positions.

Strategies:

Assessments:


Goal 6. Technology: Focus on the advancement, application and
integration of technology.

Critical Success Factors (measures of degree of success over the next 5 years):

Objectives:

Objective 6.1: Each department develops a basic website for service and information for
customers to include costs associated with development and maintenance.

Strategies:


Assessment:
Objective 6.2: Develop a process for the selection and development of software programs
using the input from employees that must use the equipment/software as
well as management and Information Systems personnel.

Strategies:


Assessment:
Objective 6.3: Promote employee attendance at professional meetings and trade shows to
stay abreast of state-of-the art methods, automation equipment and
software.

Strategies:

Assessment:

Goal 7. Financial Management: Create an organizational structure to
sustain effective and efficient management of financial resources
and university operations during periods of unprecedented growth
and change.

Critical Success Factors (measures of the degree of success over the next 5 years).

Objectives:

Objective 7.1: Identify new requirements and organizational changes that are necessary
for proper management and accountability.

Strategies:

Assessments:


Goal 8. Reputation: Keep the Operations Division as an organization
that achieves the highest standards of excellence.

Critical Success Factors (measures of the degree of success over the next 5 years):

Objectives:

Objective 8.1: Develop plans for hosting professional association meetings.

Strategies:

Assessment:

Objective 8.2: Identify organizations in which Operations employees could hold office that
would be of benefit to TTU.

Strategies:

Assessments:

Objective 8.3: Identify award and evaluation programs through which Operations
departments would be eligible to submit nominations for awards.

Strategies:

Assessment:

Objective 8.5: Establish contact with state of Texas counterparts in Austin so that
Operations personnel across-the-board are on a first-name basis with them
and can quickly become a resource.

Strategies:

Assessments:

Strategic Planning and Assessment Report